GREG VAZQUEZ

Senior Endpoint & IT Operations Specialist

Orlando, FL

(954) 907-3166

elitevaz@hotmail.com

Infrastructure: Terraform Configuration: Ansible Hosting: AWS OS: Ubuntu

Professional Summary

Senior Endpoint & IT Operations Specialist with 9+ years of experience supporting enterprise, regulated, and security-sensitive environments. Expert in restoring operational clarity where tooling, reporting, and real-world system states diverge. Proven ability to manage endpoint lifecycle operations, reconcile executive-facing metrics, automate remediation, and stabilize workflows under sustained leadership pressure.

Core Skills

Endpoint & Device Operations

Enterprise lifecycle management, Windows 10/11 migrations, SCCM imaging, PXE deployments, post-deployment remediation, security alignment (CrowdStrike, BitLocker, MDM).

Process Improvement & Automation

Workflow optimization via scripting (PowerShell, batch), data normalization via Excel Power Query, and designing repeatable procedures.

IT Operations & Reporting

Reconciling security, asset, and ITSM logs with real system states, executive-facing status reporting, and SLA risk mitigation.

Asset Governance

Hardware refresh, return enforcement, decommission management, audit readiness, and ServiceNow lifecycle visibility.

Professional Experience

Senior Endpoint Operations Specialist

12/2024 – Present

Mphasis Digital Risk | Maitland, FL

  • Supported and stabilized enterprise Win 10 to Win 11 migrations across remote and onsite users.
  • Reconciled daily CrowdStrike telemetry with actual device states to correct distorted executive reporting.
  • Built an Excel Power Query control matrix to track endpoints as individual cases with documented resolution paths.
  • Automated remediation of recurring post-imaging Microsoft Teams failures into a single executable process.

Desktop Support Specialist

02/2022 – 10/2024

TEWS | Orlando, FL

  • Delivered full lifecycle device support for Central Florida Expressway Authority in a regulated public environment.
  • Imaged, deployed, and retired Windows systems using SCCM while maintaining audit-ready records.
  • Supported public board meetings and executive sessions by managing high-visibility technology platforms.

Desktop Support II

05/2021 – 02/2022

Pomeroy Technologies | Orlando, FL

  • Provided onsite enterprise desktop support for Pella Glass and Doors operations.
  • Utilized SCCM and PXE boot mechanics to manage high-volume workstation deployments.
  • Enrolled and secured mobile endpoints using Microsoft Intune MDM compliance policies.

Education and Certification

  • M.S. in Information Technology
    University of West Florida
  • B.A.S. in Information Technology
    Broward College
  • Certified Cloud Practitioner 2026-2029
    AWS

Technical Toolset

Management: SCCM, Intune, AirWatch, Active Directory, GPO
Data & Scripting: PowerShell, Python, SQL, R, Power Query
ITSM Systems: ServiceNow, Jira, Remedy, Autotask, ConnectWise