Infrastructure: Terraform
Configuration: Ansible
Hosting: AWS
OS: Ubuntu
Professional Summary
Senior Endpoint & IT Operations Specialist with 9+ years of experience supporting enterprise, regulated, and security-sensitive environments. Expert in restoring operational clarity where tooling, reporting, and real-world system states diverge. Proven ability to manage endpoint lifecycle operations, reconcile executive-facing metrics, automate remediation, and stabilize workflows under sustained leadership pressure.
Core Skills
Endpoint & Device Operations
Enterprise lifecycle management, Windows 10/11 migrations, SCCM imaging, PXE deployments, post-deployment remediation, security alignment (CrowdStrike, BitLocker, MDM).
Process Improvement & Automation
Workflow optimization via scripting (PowerShell, batch), data normalization via Excel Power Query, and designing repeatable procedures.
IT Operations & Reporting
Reconciling security, asset, and ITSM logs with real system states, executive-facing status reporting, and SLA risk mitigation.
Asset Governance
Hardware refresh, return enforcement, decommission management, audit readiness, and ServiceNow lifecycle visibility.
Professional Experience
Senior Endpoint Operations Specialist
12/2024 – Present
Mphasis Digital Risk | Maitland, FL
- Supported and stabilized enterprise Win 10 to Win 11 migrations across remote and onsite users.
- Reconciled daily CrowdStrike telemetry with actual device states to correct distorted executive reporting.
- Built an Excel Power Query control matrix to track endpoints as individual cases with documented resolution paths.
- Automated remediation of recurring post-imaging Microsoft Teams failures into a single executable process.
Desktop Support Specialist
02/2022 – 10/2024
TEWS | Orlando, FL
- Delivered full lifecycle device support for Central Florida Expressway Authority in a regulated public environment.
- Imaged, deployed, and retired Windows systems using SCCM while maintaining audit-ready records.
- Supported public board meetings and executive sessions by managing high-visibility technology platforms.
Desktop Support II
05/2021 – 02/2022
Pomeroy Technologies | Orlando, FL
- Provided onsite enterprise desktop support for Pella Glass and Doors operations.
- Utilized SCCM and PXE boot mechanics to manage high-volume workstation deployments.
- Enrolled and secured mobile endpoints using Microsoft Intune MDM compliance policies.
Education
- M.S. in Information Technology
University of West Florida
- B.A.S. in Information Technology
Broward College
Technical Toolset
Management: SCCM, Intune, AirWatch, Active Directory, GPO
Data & Scripting: PowerShell, Python, SQL, R, Power Query
ITSM Systems: ServiceNow, Jira, Remedy, Autotask, ConnectWise
Deployed Automatically via Terraform & Ansible